Friday, September 17, 2010

The Amazon Experience: E-Commerce Website Principles That Sell

By Andrea Tyler

Electronic commerce or e-commerce is the conduct of commerce by using the internet as a tool. E-commerce sites are developed day in and day out as more companies plunge into the stiff competition for sales or for buying consumers. As a business, you are left to ponder, with all the sites already established and visited out there, how can you make your e-commerce website shine from the rest?

Amazon.com has been clinching its place as the number one money-making e-commerce website in the world today. Created by Jeff Bezos in 1994 and rendered live in 1995, amazon.com started by offering books online until it carried almost all of household items such as CDs, cookware, etc. Today, Jeff Bezos is said to be one of America's top billionaires with a net worth of $8.2 billion in 2009.

As you make needed preparations for putting up your e-commerce site, be the one to challenge amazon.com's success and to let it lose its grip on the top post. The making of a income-making e-commerce website necessitates principles that should be applied from the conceptualisation, creation and development phases, down to maintaining the site.

If there is one thing amazon.com places great focus on, it is buyer satisfaction. Whether shopping conventionally or through e-commerce websites, the customer is king! Remember to carefully request for customer review, and to qualify the buying attitude especially of frequent customers. This way, you can personally take care of them and even proactively promote products which you know they will best respond to. This is a gargantuan feat considering there are millions of customers over the worldwide web today. But to give you a tinge of hope, customer profiles can usually be clustered. That is to say, like-minded customers have common and predictable buying preferences.

Develop your e-commerce website in such a way that it encourages sale. This means, the purchase process should be short, simple, and quick. Make sure that product information are updated and helpful, make shopping carts available so that shoppers can drag or add selected products to cart and pay for them all at the same time towards the final purchase process. Also, as there is still a growing problem over credit card frauds, make sure to offer other payment options. The objective is for you to facilitate the sale.

Remember, your ultimate objective in putting up an e-commerce website is to make a sale. Let the sales person in you come out in every page of your e-commerce website and you're on a roll.

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